Challenger Auto & Truck Service FAQ's

Q. Can you give me an estimate on…?
A. Yes, we will always give you an estimate before we complete any work on your car. However, we will not give estimates on the phone without seeing your vehicle.

Q. Do you do warranty work?
A. We will perform all of your factory recommended services and keep your manufacturer's warranty valid. However, if you have a problem which is still covered under your warranty you have to take your vehicle back to the dealership for warranty repairs

Q. Are you technicians factory trained?
A. All our technicians are factory trained or ASE certified - the industry standard for all auto technicians.

Q. Will you install parts I supply?
A. No, we only install parts we supply. This way we can give a two year 24,000 mile warranty on all our quality repairs

Q. Do I have to pay diagnostic charges even if I think I know what the problem is?
A. Yes, we always need to run diagnostic tests to ensure that we are making the correct repair. Then we can give you our 2 year, 24,000 mile warranty. If we just replace parts that you tell us, and the problem isn’t fixed, you are faced with bigger repair costs.

Q. Does the diagnostic charge go toward the cost of the repair?
A. Diagnostic charges are for finding the cause of the problem and are shown and charged separately on your bill.